Shipping:
Orders are shipped Monday - Friday
Same Day Shipping (on most orders placed before 2pm CST)
Most orders are shipped the same day the order is placed. If we cannot ship your order within 1 business day, we will contact you by email. We will inform you of an expected shipping date. If this date is not satisfactory to you, you may cancel your order with no obligation. Please contact us at 608-837-2739 to insure same day shipping on any over night or express item.

We ship orders via UPS , Fedex and USPS. All items are shipped FULLY INSURED.

In certain cases, DocJams.com reserves the right to substitute UPS or FedEx with USPS Priority or Express Mail. International Orders are normally shipped USPS Global Express. Please e-mail or call us before placing an international order on-line, to get the correct amount for shipping, as not all international orders can be placed through our website.

IMPORTANT SHIPPING POLICY!
We will ONLY ship to an address listed with your credit card company.  If we are NOT shipping to your billing address call or e-mail us to avoid having your order DELAYED!

Returns:

All of our items are guaranteed by the manufacturer for 30 days unless stated otherwise. The warranty work is provided by either us or the manufacturer. Please call us at (608)837-2739 for our warranty mailing address. Please have your order number ready.
 

You may return non-defective items within 7 days of purchase . (less shipping charges and 20% restocking fee)
Non-defective items returned after 7 days will be charged a 30% restocking fee. Any customer returning items totaling a value greater than $300.00 will be charged a 50% restocking fee. There will be no refunds after 30 days. There will be no Non-defective returns after 30 days.

To receive any  refund , all exchanged /returned merchandise must be in 100% original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories including software and original wire ties and plastic bags.  Merchandise must be in its original box with no writing on the box or paper work included with the item. Merchandise must be shipped in a shipping box. you are responsible for any shipping charges to return the item to us. Merchandise that is returned with missing or damaged items will be returned to the customer. Important Note: Improper diagnosis, installation, or failure to use protective ESD equipment when handling items voids all warranties. Electronic circuit boards are NOT returnable, once installed.