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At Doc Jams we have not been asking our customers for long term contracts. But why not?  It sure seems like a great idea to lock in your future revenue sources!  Our competitors sure seem to think it’s smart business since many companies we talk to tell us they are obligated to purchase supplies through a certain vendor for months or even years!  Egads!  But ask yourself, “Does that really make sense?”

If a vendor you use is keeping you happy with great service and competitive prices then why would they need to enforce a contract?  Wouldn’t you naturally continue buying from a vendor who is working hard for your business?  And wouldn’t you naturally want the freedom to shop around if you are unsatisfied?

At Doc Jams we work hard to earn your business with great service at reasonable prices.  No contract necessary.  Call us when you get your freedom back!

Point to where it hurts.

We’ve been working at hiring a few good techs.  Technicians of the dreamy variety.  Technicians that arrive when they should to a customer’s site, are dressed nice, speak kindly, are able to diagnose and repair a printer and can do it all quickly.  We have had a hard time fulfilling these positions.  Some of the technicians we have tried have even come from competitors.  Maybe our standards are too high.  Or maybe most possible job applicant’s past employers standards are too low.

It seems we live in a world of almost unending unemployment payouts.  Many candidates simply told us the pay does not justify them actually getting a job.  Who knew it was more fulfilling to sit on the couch and watch cartoons all day?  Many applicants were under the impression that they could fix anything if given the chance.  Broken stereo, no problem.  Cracked concrete, no sweat.  Noisy air conditioner, give me 10 minutes.  All was fine right up until we offered up a printer with a jam.  All of a sudden these mechanical gods are brought down to a repair person looking like a tyrannosaurus rex.  You know the kind, a lot of whining and arm flailing with no real repair being done.

After countless interviews we have come to a few distinct conclusions:

1)      Mechanical aptitude is something you are born with.  Many people can fake it for a while, but eventually they’ll get stuck with no mind for how stuff works.

2)      Customer service is something that many people claim they know about.  Still more claim they have high abilities in this regard.  Few actually do.  If you don’t seem nice on the phone, over email or in person, your customer service skills are suspect.

3)      Cleanliness is next to godliness.  As in, if you and your space around you are clean, you are a pretty swell person.  If you are a mess, people don’t trust you and they feel you are better suited somewhere else.  Having your shirt tucked in and hair combed for an interview speaks volumes about how you’ll look at a customer’s site.

4)      Combining all of these rare attributes into one person and have that person looking to you for employment is like finding the perfect specimen.  The only problem beyond this seems to be convincing some individuals that although they think they fit these criteria, their past performance proves they do not.

So we are looking for some advice.  We need to find some individuals to fill service positions that meet our high standards.  If you or someone you know fits that bill, please let us know.  Many office printers in the world need them.